The Royal Advantage begins by delivering the highest quality products in the industry. This is accomplished by using the highest grade steel and materials in all of our products, and committing to a process of continuous improvement in all stages of manufacturing to meet and exceed the industry benchmarks set for each product. Our updated facilities and equipment insure that we keep pace with the ever changing and growing marketplace. We offer a 100% product satisfaction guarantee. Our quality control program insures that every product is stamped with our logo and size for ease of identification and stocking, and each box is inspected for quality and count accuracy.
Royal Metal Products offers an unmatched level of personalized customer service. Our dedicated customer service representatives verify order receipt and accuracy for every order, and follow-up with a call to schedule deliveries 3 days before shipment. During deliveries, our truck drivers will assist in the unloading process, and will call in any errors or shortages before leaving the branch. All errors or shortages are shipped same or next business day at Royal’s expense. Royal extends to all of our customers a standard weekly delivery service with no backorders.
Superior value is created by selling superior quality products and service for the same market price as our competitors, and doing so consistently over time. These 3 elements delivered in combination, create a business experience for our customers that is unmatched in the industry.